Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you contact us or use our services, we may collect:

• Name, business name, and job title
• Contact details (email, phone, address)
• Business challenges, budget, and timeline
• Login credentials for integrated systems (securely stored)
• Payment and billing information

1.2 Information Collected Automatically

We automatically collect data when you use our website or services:

• IP address, browser type, and device info
• Pages visited and clickstream data
• Automation performance metrics and error logs

1.3 Information from Third Parties

We may access data from services you authorize us to integrate, such as your CRM (Salesforce, HubSpot), email platform, or communication tools.

2. How We Use Your Information

• Provide Services: Build, deploy, and monitor your automation systems.
• Communicate: Respond to inquiries, send updates, and provide support.
• Improve: Analyze usage patterns to develop new features and optimize performance.
• Operations: Process payments, prevent fraud, and comply with legal obligations.
• Marketing: Send newsletters and insights (with your consent).

3. Legal Basis for Processing (GDPR)

For EEA/UK users, we process data based on:

• Contractual Necessity: To fulfill our service obligations.
• Legitimate Interests: For improvements, security, and marketing.
• Legal Obligations: For tax and compliance.
• Consent: For marketing and cookies.

4. How We Share Your Information

We do NOT sell your data. We share it with:

• Service Providers: Automation platforms (Zapier), hosting (AWS), and payment processors.
• Legal Compliance: When required by law or to protect rights.
• Business Transfers: In case of a merger or sale.

5. Data Security

We use industry-standard measures like encryption (TLS/SSL), secure access controls, and regular audits. While we strive for security, no method is 100% secure.

You are responsible for maintaining the confidentiality of your login credentials.

6. Data Retention

We retain client data for the duration of the relationship plus a period for business records (typically 7 years for financial records). You can request deletion at any time.

7. International Data Transfers

Your data may be stored in India, the US, or the EU. We use safeguards like Standard Contractual Clauses for international transfers.

8. Your Rights and Choices

You have the right to access, correct, delete, or restrict your data. To exercise these rights, email [email protected].

9. Cookies and Tracking

We use essential, analytics, and marketing cookies. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are for businesses. We do not knowingly collect data from children under 18.

11. Third-Party Links

We are not responsible for the privacy practices of external sites or integrated services.

12. California Privacy Rights (CCPA)

California residents have the right to know, delete, and opt-out of data sales (we don't sell data). Contact us to exercise rights.

13. Changes to This Policy

We may update this policy. Material changes will be notified via email or website notice.

14. Contact Us About Privacy

If you have questions about this policy:

• Email: [email protected]
• Phone: +91 73597 50766
• Address: 603, Satva Square, 150 Feet Ring Road, Opp. Twin Star, Rajkot, Gujarat, India - 360004