Terms and Conditions

1. Services Description

1.1 Scope of Services

Redberry Cloud provides AI-powered business automation services, including but not limited to:

• Lead & Follow-Up Automation
• Customer Support Automation
• Internal Workflow Automation
• CRM & Sales Automation
• Review & Reputation Management Automation
• Appointment & Reminder Automation

1.2 Service Delivery

Services are delivered in phases as outlined in your specific Service Agreement or Statement of Work (SOW). Timelines, deliverables, and specifications are detailed in your customized project documentation.

1.3 Custom Solutions

All automation solutions are customized to your specific business needs. The exact scope, features, and functionality will be defined in your project proposal and agreed upon before implementation begins.

2. Service Agreements and Contracts

2.1 Binding Agreements

When you engage Redberry Cloud, you will receive a detailed Service Agreement outlining deliverables, timelines, payment terms, support terms, IP provisions, and confidentiality.

2.2 Acceptance

Your acceptance of a proposal (via email, signature, or payment) constitutes acceptance of these Terms.

2.3 Modifications

Changes to scope or pricing must be agreed upon in writing via a Change Order.

3. Payment Terms

• Pricing: Outlined in your custom proposal. Setup fees typically required upfront.
• Schedule: Setup projects are typically 50% upfront, 50% upon completion. Monthly services billed on the 1st.
• Methods: Bank transfer, Credit/Debit cards, PayPal.
• Late Payments: May incur 1.5% fee per month. Services suspended if 30+ days overdue.
• Taxes: Fees exclusive of taxes. You are responsible for applicable taxes in your jurisdiction.

4. Client Responsibilities

You agree to provide timely access to systems/data, accurate business info, a point of contact, and timely feedback.

You are responsible for maintaining active third-party accounts (CRM, etc.) and complying with all applicable laws (GDPR, CAN-SPAM, etc.).

5. Intellectual Property Rights

6. Confidentiality

Both parties agree to protect confidential information (strategies, customer data, trade secrets). We implement industry-standard security measures. See Privacy Policy for details.

7. Service Level and Uptime

We strive for 99.9% uptime but are not liable for third-party outages. Support response times are defined in your Agreement (Standard: 24-48h, Priority: 4-8h).

8. Warranties and Disclaimers

Services are performed with skill and care. However, they are provided "AS IS" without other warranties. We do not guarantee specific revenue results, as business outcomes depend on many factors.

9. Limitation of Liability

Important Legal Notice

To the maximum extent permitted by law, Redberry Cloud's liability is limited to the amount paid in the preceding 12 months. We are not liable for indirect or consequential damages (loss of profits, data, etc.).

10. Indemnification

You indemnify us for claims arising from your use/violation. We indemnify you for IP infringement claims regarding our systems.

11. Term and Termination

Client Termination: Monthly (30 days notice), Annual (per contract terms).
Our Termination: For non-payment (30 days) or breach (15 days).

Upon termination, outstanding fees are due. You receive final data exports. Confidentiality survives.

12. Refund Policy

13-15. General Legal Provisions

Changes: We may update terms; continued use implies acceptance.

Disputes: Informal resolution first (30 days). Governed by laws of Gujarat, India. Jurisdiction in Rajkot courts.

Entire Agreement: These Terms + Service Agreement constitute the full agreement.

16. Contact Information

Questions? Contact us at:

• Email: [email protected]
• Phone: +91 73597 50766
• Address: 603, Satva Square, 150 Feet Ring Road, Opp. Twin Star, Rajkot, Gujarat, India - 360004